Privacy Policy
How we collect, use and protect personal information across our website and business operations.
Last updated: June 2026
1. Who We Are
MATEX ("we", "us") is a manufacturer of engineered textile solutions headquartered in 10th of Ramadan City, Industrial Zone, Egypt. This policy explains how we handle personal information when you visit our website, contact us, or do business with us.
2. Information We Collect
- Contact details you submit through our contact form: name, email address, subject and message content.
- Business information shared during commercial discussions: company name, role, project requirements.
- Technical data collected automatically by our hosting provider for security and performance: IP address, browser type, pages visited.
We do not collect special-category data and our website is not directed at children.
3. How We Use Your Information
- To respond to inquiries and provide quotations or technical recommendations.
- To perform and manage contracts with customers and suppliers.
- To maintain the security and performance of our website.
- To meet legal, tax and regulatory obligations.
We do not sell personal information, and we do not use your data for automated decision-making.
4. Sharing
We share personal information only with service providers who support our operations (such as web hosting and email providers), with professional advisers where necessary, and with authorities when legally required. All providers are bound to use your data only on our instructions.
5. Retention
Contact form messages are kept for as long as needed to handle your inquiry and any follow-up business relationship, after which they are deleted. Records connected to contracts are retained for the periods required by applicable commercial and tax law.
6. Security
Our website is served over HTTPS, access to personal data is restricted to staff who need it, and our systems are protected by the security controls of our hosting environment.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you, and you may object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
8. Contact
For any privacy question or request, email info@matex.com or write to MATEX, 10th of Ramadan City, Industrial Zone, Egypt. We will respond within a reasonable period.